2012/01/11

UPDATED - Charging Issues & Fixes


nabi 2 TABLET USERS:
If you're having an issue charging your child's nabi 2 Tablet, please check out nabi's Troubleshooting Guide.  Tap the Charging & Power On option, then choose one of the four scenarios that best fits your situation and walk through the easy to follow steps to resolve the issue or request a replacement.  In case you need further assistance, please call nabi cares at 1-855-ASK-NABI (1-855-275-6224).
Canadian customers please reach out for support on the nabi Tablet Facebook page.

For those customers living in Ireland or the United Kingdom, please e-mail nabicares@nabitablet.co.uk with the subject line "Broken Charger".  Make sure to include your name, shipping address, phone number, and tablet serial number in the body of the e-mail and someone will reach out to you to provide assistance.


nabi Jr / nabi XD TABLET USERS:
Fuhu has made replacement 4' and 10' braided fabric charger cables for the nabi Jr and nabi XD tablets available for purchase through the nabi Shop.  
NOTE: This option provides a replacement cable only and does not include a charger.

TIPS TO REDUCE THE RISK OF BREAKAGE:
•  Do not let young children play with the tablet while it is charging.
•  A parent should always remove or plug in the charging connector.
•  Let older children know the risk and that they have to be careful when playing with a tablet that is plugged in for charging.

SIMPLE GUIDELINES FOR CHARGING LITHIUM-BASED BATTERIES:
•  Ensure that the battery is initialized by charging it for at least 4-6 hours before turning it on for the first time.
•  A portable device should be turned off while charging. This allows the battery to reach the threshold voltage unhindered and reflects the correct saturation current responsible to terminate the charge. A parasitic load may confuse the charger.
•  Lithium-ion does not need to be fully charged; a partial charge is better.
•  Chargers use different methods for “ready” indication. The light signal may not always indicate a full charge.
•  Before prolonged storage, apply some charge to bring the pack to about half charge.

33 comments:

Universal models can be cheaper than replacements from the factory, and they may be able to charge multiple devices you own. However, some dangers exist when you use an unauthorized laptop charger that you should consider them before choosing a third-party option.

Just opened my nabi 2 for my son yo check it out before he gets it for christmas and lo and behold the poor lil guys charger tip fell off in my wifes hand. Hope I can a replacement soon.

my nabi2 did not come with a black cord just the part that plugs into the wall and the white usb cord. on top of that no charger works. not even from another nabi. my son is gonna be devistated and im out ALOT of $$$$. some one HELP!!!

"nicole snee says: December 22, 2012 10:01:00 PM EST Reply
my nabi2 did not come with a black cord just the part that plugs into the wall and the white usb cord. on top of that no charger works. not even from another nabi. my son is gonna be devistated and im out ALOT of $$$$. some one HELP!!!"

Double check your packaging, as a number of parent have complained about this just to find that it either fell out or was still in the box. The power adapter from the original nabi Tablet will work, just make sure you are plugging it into the power port and not the speaker port.

my blackcord was not in the box and i was told by the place i bought it from that they cannot do anything what do i do now

We were trying to use the white cord, thank goodness I found the black on in the box and it is charging now. But we bought the protection plan from Walmart in case we had issues.

the power cord to the nabi broke the first time my 7 yo used it. how do i get another one

Should I be able to charge the white USB through my computer? It is not showing a charge that way. Do I need a driver.

"Kelly Brown says: January 2, 2013 1:23:00 PM EST Reply
Should I be able to charge the white USB through my computer? It is not showing a charge that way. Do I need a driver."

No. Only the black USB cable can be used to charge the tablet.

Hi, do we have a UK form to fill in and replace our chargers? - the linked form is only for US based submissions????

"Chazmer says: February 5, 2013 at 4:06:00 PM EST Reply
Hi, do we have a UK form to fill in and replace our chargers? - the linked form is only for US based submissions????"

E-mail nabicares@nabitablet.co.uk providing your full contact information and the serial number of the tablet.

My sons charger has broken after only using since Christmas 2012. He's devasted. IV email the above listed email address several times and still haven't recieced any reply. Can I have a replacement?

"Rachel Walton says: February 20, 2013 at 1:49:00 AM EST Reply
My sons charger has broken after only using since Christmas 2012. He's devasted. IV email the above listed email address several times and still haven't recieced any reply. Can I have a replacement?"

Carefully read the post, there is a form that you need to fill out, not an e-mail address to contact. If you fill out the form you should have a replacement within 4 business days.

I purchased a Nabi 2 for my daughter in the UK last week, but we live in the republic of Ireland. Pelase advise whom I should contact regarding a faulty charger.

Hi Sandra! I actually just updated this on the post.

British & Irish customers please e-mail nabicares@nabitablet.co.uk with the subject line "Broken Charger". Please include your name, shipping address, phone number, and tablet serial number in the body of the e-mail and someone will reach out to you to provide assistance. You can also reach out for support on the UK & IE nabi Tablet Facebook page.

I sure hope the Nabi3 uses a standard micro USB charger. A proprietary charger is THE glaring design flaw in the current models and almost put me off buying one.

My child has lost his Nabi Jr. charger. Is there away I can replace it.

Elized Espinoza says: July 15, 2013 at 11:07:00 AM EDT Reply
My child has lost his Nabi Jr. charger. Is there away I can replace it.

Unfortunately Fuhu does not yet have a replacement program available or the chargers available through their online store. I'd recommend e-mailing angie@nabicares.com with your issue to see if she can help you get a replacement.

the usb tip was broken off the charger and I bought my nabi 2 while i was on vacation and I live in the Bahamas.....there isnt any option for countries.so how would i go about replacing the charger or is there a universal charger that will work

"La-Shae Johnson says: July 16, 2013 at 11:20:00 PM EDT Reply
the usb tip was broken off the charger and I bought my nabi 2 while i was on vacation and I live in the Bahamas.....there isnt any option for countries.so how would i go about replacing the charger or is there a universal charger that will work"

Unfortunately the only way to have the charger replaced is to have it shipped to someone in the United States and then have them ship it to you.

I did ship it to an US address through a company called xpress it (similar to fedex). But now they are asking me for an invoice number in order to bring it to the Bahamas(probably to clear customs).So what must i do now?

we thought we had a charger problem . . . and may have. But our REAL problem was the receptacle inside the unit that the charger prong plugged into . . . that apparantely has come loose. Anybody hear of this problem? I imagine that fixing it would not be worth it? Would it have some kind of warranty? (we purchased around christmas in 2012

"BlueWhiteLion says: September 21, 2013 at 2:53:00 PM EDT Reply
we thought we had a charger problem . . . and may have. But our REAL problem was the receptacle inside the unit that the charger prong plugged into . . . that apparantely has come loose. Anybody hear of this problem? I imagine that fixing it would not be worth it? Would it have some kind of warranty? (we purchased around christmas in 2012"

You can go through the replacement process for the issue you mentioned, simply copy the link below and work through the process.

http://www.nabitablet.com/support/products/nabi2/get-a-replacement/nabi2-charger/issue3

So glad I just found this. I bought 3 nabi 2's for my kids last christmas and they have barely used them. They never charged right. They took forever to charge and never actually charged all the way to full. Hopefully a new charger will work.

I requested a new charger cord for my son's Nabi2 through the link above. Received the charger in the mail 3 days later. Very pleased with the response by Fuhu and my son continues to enjoy his tablet. He's had it for over a year now and uses it almost daily. Very good investment in my opinion.

Hello. Our nabi2 won't charge. It was in storage for some months. Now when we plug it in to the charger, the light goes red as expected, then hours later shows green. But when we try to turn it on, it shows a low battery indicator. What is the problem? Is the battery dead? The charger?

I bought my granddaughter nabi jr for xmas and the charger end that plugs into the nabi is shreaded and it wont charge can't find a new charger very angry. I won't never buy anything else from this worthless company.

Ibought 3 nabis at Christmas and all three are broken. Will i get all 3 replaced?

"Misti D says: April 9, 2014 at 10:00:00 AM EDT
I bought 3 nabis at Christmas and all three are broken. Will i get all 3 replaced?"

Hi Misti!

While requesting 3 replacement chargers might get flagged as unusual, you should still receive them if you enter the requests individually with the tablets Serial Numbers.

Please make sure to follow the steps listed above to help prevent charger cords from break.

Cheers!

I need to purchase 2 nabi Jr chargers is there a place I can do that?

"Anonymous says: April 22, 2014 at 12:43:00 AM EDT Reply
I need to purchase 2 nabi Jr chargers is there a place I can do that?"

If you are looking for both a charger and cord, then you would need to purchase the nabi 2 Charger Kits and the nabi Jr/nabi XD Charger Cables from the nabi Shop, as listed above. You would use the Charger Cables to attach to the nabi Jrs and the nabi 2 Charger to connect to your power outlet.

Cheers!

I just need the cords I have the charging adapters. So would I just purchase the cables from the nabi shop?

"Anonymous says: April 22, 2014 at 10:03:00 AM EDT
I just need the cords I have the charging adapters. So would I just purchase the cables from the nabi shop?"

Yes. Go to the following link, choose the cable length you desire (4' or 10') and then purchased the nabi Jr. & nabi XD Charging Cable listed.

http://shop.nabitablet.com/collections/nabi-charger

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